Trilino services are complex, and they consist of presenting various content online, facilitating the creation of reservations and caping the services / products offered by legal entities with which Trilino has signed cooperation agreements.
For the purposes of these UK, the User is any natural or legal person who uses the Website or who in any way, directly or indirectly, uses or has used the services of this Website.
For the purposes of these UK, Trilino Partner is any legal entity with which Trilino has a valid business cooperation agreement that participates in the implementation of a service that the User can see on the trilino.com website and for which he or she can create a reservation.
By using the trilino.com Website by the User, it is considered that the User agrees that all communication and interaction that takes place through the trilino.com Website must be consistent with this UK.
By registering or opening a user account on the trilino.com website, it is considered that the user of this UK has read and accepted it in its entirety.
By completing and accepting the application form (registration application), or by successfully opening a user account on the trilino.com website, it is considered that a deferred contract has been concluded between the User and Trilino, in accordance with this UK.
A deferral condition will be fulfilled and a contract between the User and Trilin will become effective upon payment of the reservation by the User.
All materials on the trilino.com website are the property of Trilino, and as such are protected by law, and / or used in accordance with the approval of the copyright holder and the trademark or model holder. Trilino is also the holder of copyrights and industrial property rights in the entire conceptual and visual Trilino content, as well as on the content of the trilino.com website necessary for the proper and smooth functioning of the project.
It is forbidden to distribute, copy, transmit, link, publish or in any way modify the content from the trilino.com website without the written permission of Trilin. Any violation of this prohibition may result in a violation of the right to a trademark, model or other copyright or industrial property right, or may lead to the initiation of legal proceedings or the prosecution of persons violating this prohibition.
User may not modify, publish, transmit, participate in the transfer or sale or otherwise exploit any content from the trilino.com website, in whole or in part. Copying, redistribution, retransmission, release or commercial exploitation of downloaded material is also not permitted.
These changes may include, but are not limited to, the introduction of certain fees or charges, so the User is advised to periodically re-read in detail the information contained in the UK, the Terms of Sale and / or the Confidentiality Statement, in order to be informed of any changes.
Any changes to the UK, the Terms of Sale and / or the Confidentiality Statement apply to third parties other than Users as soon as they are posted on the trilino.com website. For Users, changes to the UK, the Terms of Sale and / or Privacy Statement will apply upon notice to the User of the changes in electronic form at trilino.com.
It is the duty and duty of the User to use the trilino.com website solely in accordance with the positive regulations of the Republic of Serbia, as well as with the general moral and ethical principles.
The main purpose of using the trilino.com website is to search for spaces for celebrating children birthdays, food, drinks and various other content, and then to book and monitor the preparation and holding of the celebration, to exchange experiences regarding the use of the service through the evaluation of Trilino Partner (celebration space).
The user may download, complete and store Trilino copyrighted material from Trilino.com for personal use only.
The User must not post, transmit or make available in any way whatsoever any material whose content violates the rights of others through the trilino.com website, such as content that is offensive, defamatory, damaging or threatening the reputation or privacy of a person, etc. as well as illegal content and form material.
Trilino reserves the discretion to independently assess whether there has been a breach of the obligations under the UK and the Terms of Sale by the User.
The Trilino service is complex and consists of managing the content of the trilino.com website, conducting financial transactions related to a specific reservation service, organizing and mediating the sale of services and the provision of services via the Internet.
In order for a visitor to the trilino.com website to make a reservation, it is necessary to: a) complete the reservation form, which requires information on the name of the celebrant, the expected number of adult guests (over 18 years of age) and the expected number of guests of children (younger than 18 years); b) log on to the trilino.com website as a User if he has previously registered, if not, he needs to register; c) confirm his identity by typing in a one-time verification code previously sent to him by email; d) make a deposit (down payment) previously determined by Trilino Partner.
The prices and costs of the service booked by the Customer are visible on the trilino.com website, specifically on the booking page. The user can see the total cost / price to be borne by area (term / space, catering, ancillary services), then the price of the deposit (down payment) that he has to pay via internet payment if he wants to create a reservation.
After the reservation has been made, the User will be given the opportunity to evaluate his experience regarding the booked reservation in electronic form through his administrative panel and to enter a text comment that may be visible to other Users.
This evaluation is done to indicate to other Beneficiaries the good or bad business of Trilino Partners. In line with these estimates, there will be ways in which Trilino Partners with higher grades will be favored in future business and technical-functional processes.
Trilino Service is a service of booking or selling services / products provided by third parties (Trilino Partners), and is provided under pre-published terms on the trilino.com website.
Trilino, as a set of interactive services, includes the following facilities and activities: presentation of premises for the organization of children birthdays, reservation of dates for the holding of children birthdays in premises specialized for this purpose, presentation and / or booking and / or caperating of catering services (food, drink and (or cakes), presenting and / or booking and / or sponsoring the services of children animators, presenting and / or booking and / or contributing other services that may complement and / or improve the holding of a child birthday.
All services offered on the trilino.com website are required by Trilino to provide in accordance with these UK and Terms of Sale, effective on the day the Customer accepts an offer for the specific service selected on the trilino.com Website. In order to make Trilino services available to the User, the User must use the trilino.com Website via computer equipment for which the User is solely responsible, either for the procurement, maintenance of the hardware and software he uses, or for selecting the hardware or software through which the trilino.com Internet access page, unless it uses its equipment and software. The User is also responsible for any equipment required to access and use the trilino.com Web site and shall independently bear all costs associated with the use and maintenance of the access hardware and software.
Prices presented on the trilino.com website. Each price presented includes VAT and / or other taxes provided by law for a particular type of service. Trilino reserves the right to change the prices of one or more Trilino Services at any time without notice.
The user is aware of the fact that Trilino does not own, own or own any products / services offered through the Trilino.com website, but that all products / services are the sole property of Trilino Partner, and any problems and defects that may arise the actual use of the Services, including the delivery or defects of products / services, is the sole responsibility of Trilino Partners whose products / services are offered through the Trilino service on the trilino.com website.
A prerequisite for using the Trilino service is the creation of a user account on the trilino.com website.
Creating an account on the trilino.com website is done by filling in an existing form for creating an account (Registration) by entering in the form all required information about the User (first and last name, contact phone and email).
By creating a user account, the User may log in to the trilino.com website, access all contents of the trilino.com website, after which he / she shall be considered a registered user and confirm that he / she has read, understood and accepted these UK in full, as well as the Terms of sale and Privacy Statement.
Trilino service in the most general sense is to connect parents or friends of children up to the age of 18 with legal entities that offer content specialized in organizing and hosting children birthdays. Trilino solely provides presentation and / or booking and / or booking services for the services / products offered by Trilino Partners. Trilino does not participate in the realization, by the User of previously booked or paid services of Trilino Partners, but provides Trilino Partners with timely and accurate information regarding the booking and / or down payment made by the User previously.
To use Trilino services, it is essential that you: a) Choose the location / venue for the celebration and the date of the celebration that suits you best; b) You create a reservation in accordance with the explanation provided in the Reservations section.
By making a payment when you purchase a Trilino service (Trilino reservation), you authorize the payment service bank, Banca Intesa AD Belgrade, to collect the amount for the selected service and / or product from your credit card. After making the payment on the trilino.com website, a confirmation of the payment will be visible, and the same confirmation (of the payment made) will be sent to your email address, as well as a confirmation of successful reservation in which you will be able to see the reservation features and the rest of the price which must be paid directly to Trilino Partner.
A successful booking confirmation guarantees you: access to the premises (Trilino Partner) within the given time period, consuming the service within the agreed time, the amount of the rest of the price, even if in the meantime (from the time of the confirmed reservation to the time of booking) the Trilino Partner changes the prices of the services are stated in the amount of the rest of the price (in your confirmation of successful booking).
Currency Conversion - All payments will be made in the local currency of the Republic of Serbia - RSD (RSD). For informative presentation of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount your card will be charged for will be expressed in your local currency through conversion to the same rate used by card organizations, which may not be known to us at the time of the transaction. As a result of this conversion there is a possibility of a slight difference from the original price listed on our site.
Complaint - As the trilino.com website provides a booking and / or promotion service for the services / products offered by Trilino Partners, it is not possible to make a claim on the performed service by Trilino Partner. The service provided by Trilino was fully performed at the moment when upon payment by the User a confirmation of successful reservation was sent to his / her email address with all relevant information for the User.
Refund - In the event of a refund due to the inability to use the services booked and paid for through the Trilino.com website, to a customer who has previously paid for one of the payment cards, in whole or in part, and for whatever reason, Trilino is obliged to refunds are made exclusively through VISA, EC / MC and Maestro payment methods.
Trilino reserves the right at any time to modify or discontinue any part of the provision of Trilino service, whether that change relates to the content of the service, or to the trilino.com website itself. The User also agrees that these Changes to the Terms of Sale may be made by Trilino without restriction, that is, Trilino may change the availability time, content, as well as the equipment required to access or use the Website. The User acknowledges that Trilino may stop sending information or some information about Trilino Services, that it may change or discontinue any form of data transfer, that it may change the data transfer rate, as well as any other features related to the software and access to trilino.com internet page.
The User is entitled to a complaint in situations where: a) within 24 hours after the payment has been made, Trilino has not been notified of the payment and confirmed reservation to the email address he / she entered during the registration process; b) Trilino Partner is unable or refuses to perform the service for which the User has previously made all necessary payments and presented Trilino Partner with a confirmation of successfully completed reservation received from Trilino.
In the case of a complaint for situations previously marked with letter a, the User must prove that a payment has been made for Trilino reservation and that the email of the payment and reservation confirmation has not been sent to a valid email address entered during the User registration process within 24 hours. If the user successfully proves the above mentioned items and thus indicates a failure in the functioning of the trilino.com website, he will have the opportunity to choose whether he wants to be refunded or wants to activate and confirm his previously booked reservation. A reservation can only be activated and confirmed if the term for which Korsnik was interested is still available.
In the case of a complaint for situations previously marked with letter b, the User must prove that he / she successfully made the payment, that the payment was confirmed to him and that a confirmation of successful reservation by Trilino was sent to his / her email address. Customer must prove that Trilino Partner has refused to provide a service that is consistent with the information on the booking confirmation. This means that he has refused to make space on a fixed date, has not provided a catering service and / or any of the additional services on a defined date, even when presented with a confirmation of successful reservation stating that the User has booked the given term and that willing to pay the rest of the price (which is stated on the receipt) if any. If the user successfully proves the above items, they will be entitled to a refund.
In the event that due to the inaccurate keeping of the booking records or for any other reason, Trilino Partner is unable to perform the service for which the User has previously paid and booked, Trilino shall inform the User as soon as possible that the reservation cannot be made and will refund the account Users.
Trilino Partner is any legal entity with which Trilino has a valid signed business cooperation agreement that participates in the realization of a service that Korsnik can see on the trilino.com website and for which he can create a reservation.
There are 2 types of Trilino Partners: Space Partners and Catering Partners. Spatial partners are those legal entities that offer a space rental service that specializes in the realization of children birthdays, while catering partners are those legal entities that specialize in the preparation and delivery of food and containers where food is served.
During the booking process, when the User makes a payment, Trilino notifies the Trilino Partner who is obliged to perform the reserved service. If the Trilino Partner is unable to provide the reserved service, it shall inform Trilino representatives as soon as possible, who shall subsequently inform the User. Trilino Partner is forbidden to contact the user directly in the event that they are unable to provide the reserved service.
Trilino Partners who belong to the group of spatial partners are obliged to keep records of their reservations in such a way that the User is always provided with valid information regarding the available dates. Trilino Partners (spatial partners) have the ability to independently book appointments on the trilino.com website for situations where there is interest from non-Beneficiaries.
If the term Trilino Partner (spatial partner) is visible as available on the trilino.com website, this must mean that there are no previous bookings made through the trilino.com website, any other website or directly by that Trilino Partner.
In the event that the Trilino Partner wishes to cancel the reservation made by the User via the trilino.com website, he (Trilino Partner) shall be obliged to return to Trilino all money paid for the given reservation in order to return Trilino money to the User who created it. made a reservation and made a payment. Also, Trilino Partner will be obliged to pay Trilino the penalties that are defined in the business cooperation agreement signed between Trilino and Trilino Partner.
Trilino Partners belonging to the catering partner group are obliged to prepare and deliver the agreed quantities of food, at the agreed time and at the agreed place if they received the delivery information from the Trilino representative in accordance with the time of the delivery notice defined in the business contract a collaboration signed between Trilino and Trilino Partners.
In the event that the Trilino Partner (catering partner) is unable to deliver the agreed quantities of food, at the agreed time and at the agreed place, and has previously been duly notified by Trilino representative of the delivery, he (Trilino Partner) will be obliged that Trilino- in return all the money that was paid after the booking of the catering reservation in order for Trilino to return the money to the user who created the reservation and made the payment. Also, Trilino Partner will be obliged to pay Trilino the penalties as defined in the business cooperation agreement signed between Trilino and Trilino Partner.
As it is intended that the condition for using Trilino service is the registration of the User on the trilino.com web site, which entails entering the required information about the User (name, email address, contact phone), and thus Trilino becomes the processor of personal data about the Users, entered by the Users themselves.
Users are responsible for the accuracy of the entered data, and Trilino is not obliged to check them individually, but if during the provision of services Trilino detects, personally or through Trilino Partner, the data is incorrect, it is authorized to terminate the use of Trilino service, to delete the user account with false data , and inform all Trilino Partners about this.
By completing the existing registration form, the user voluntarily permits Trilino to use his personal data, which Trilino will treat in accordance with the provisions of the Law on Personal Data Protection.
The information retrieved by Trilino is the personal information of the User and the general information and the User expressly agrees that Trilino is authorized to use it to perform and / or improve its service.
In accordance with the provisions of the Personal Data Protection Act, the User has the right to deny Trilino the use of his personal data. In case of subsequent denial of the right of use of personal data to Trilino by the User, the contract between the User and Trilino is terminated at an atomic point, after which the contractual obligation between the User and Trilino is automatically terminated.
Personal information is information that accurately identifies an individual user. In order to provide the service through the trilino.com website, the User is required to enter in his registration form on the trilino.com website his personal information necessary for using the booking creation option.
Trilino collects information from the User about the User first and last name, the user email address and the user phone number. This information is collected solely to enable the User to become a unique entity in the Trilino system and to enable him to create a reservation. This information is stored in an encrypted format so that it cannot be misused by third parties or Trilino employees.
During the payment, Trilino redirects the User to NestPay service of Bank Intesa, thus not contacting or collecting information regarding the payment card number, its expiration date and its authorization code.
In the process of creating a reservation, the User is obliged to enter the name of the celebrant, the expected number of adult guests (over 18 years of age) and the expected number of guests of children (under 18 years). If he does not wish to enter this information, the User will not be able to create a reservation.
Trilino reserves the right to present personally identifiable information of the Processing User only to the financial institution (bank) and law enforcement institutions. Trilino shall not be held liable for any use of the forwarded personal information by other persons for any purpose other than the foregoing, and therefore cannot be held liable for any damage that such use by other persons may cause to the User.
Trilino reserves the right to keep the personal data of the User even after the expiry of the contractual or subscriber relationship, or use of the service, in order to facilitate the conclusion of the new subscription relationship.
Personality information is stored in separate databases and in encrypted format, so they cannot be seen / readable even by Trilino employees who have access to those databases.
General information is information that does not determine the individual User and relates, for example, to information that the User visited before, or after visiting the trilino.com website, what type of browser the User uses and / or the User Internet Protocol (IP) address
This type of information is automatically collected by electronic tools the moment a User visits the trilino.com website.
The User agrees that Trilino General Information may be used without restriction to solve the problems of administering the Trilino.com Website, in order to improve its advertising and promotional results, improve its product / service offering in the market, trend analysis, positive regulatory compliance and cooperation with law enforcement institutions.
Trilino sends its Users only administrative emails aimed at secure access to Trilino User Options, or providing relevant information that helps Users make good use of those services they have booked through the Trilino.com Website.
The registration email received by the Users after a successful registration process serves to confirm to a certain extent the information stored during the registration process and to allow access to the payment of the reservation exclusively to the Users.
Changing the password of the emails that users receive if they are registered but have forgotten a valid password, is used to allow users to change their password when they are unable to reproduce their valid password.
The confirmation of the payment and successful reservation, which the Customers receive after filling out the reservation form and the successful payment through the Banca Intesa NestPay service, is used to inform the User about the characteristics of the reservation that he has made. This email contains information on price, booking date, booking location, catering services and additional services that have been booked.
This Data Privacy Statement refers to the confidentiality of data that has been collected and archived in Trilino databases and are supplied by the User through the usage of the web site.
Trilino reserves the discretion that it may amend this Statement at any time and the amended text of the Statement becomes effective immediately upon its publication on the trilino.com web site and when the User is informed about the text of the changes in electronic form on the web site.
When entering payment card information, confidential information is transmitted over a public network in a secure (encrypted) form using SSL protocols and PKI systems, as currently state-of-the-art cryptographic technology. Payment information security is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the complete payment process is performed on the bank website. At no time is the payment card information available to the Trilino system.
The user agrees that all interactive options are on the trilino.com website, and in particular communication via private messages, chat, blog, forums or other similar way of sending messages or communicating with one another, are of a public nature and therefore have no status of confidential information, and therefore Trilino may monitor the aforementioned communication content of users without their knowledge and specific approval.
As Trilino does not control or authorize the content of the messages or information that can be found on the natrilino.com website, Trilino is not and cannot be held responsible, either for the actions taken by the User in any part of the trilino.com website, or for content that would The user could place on the same.
Independent use of the trilino.com website by persons under the age of fourteen (14) is prohibited and they may use the site only with the control of their parents or guardians.
Persons under the age of fourteen (14) may use Trilino services only for a limited period of time, they may make reservations made on the Trilino.com website, with Trilino Partner only in the presence of their guardians, otherwise Trilino Partner may refuse to provide the reserved service.
The user understands and agrees to use the Trilino.com website, its contents, and Trilino services solely at his own risk.
Limitation of Liability for Technical Defects:
The user is aware and agrees that the use of the Internet network may lead to technical problems in the functioning of the Internet, and thus interruption of services on the trilino.com website. Such and similar events are beyond the control of Trilino, and for this reason the User acknowledges that Trilino cannot be held responsible for any data loss or other event that may occur during the provision of services on Trilino.com internet page. The User agrees that access to the Trilino.com Website may sometimes be interrupted, temporarily unavailable or excluded for reasons of regular maintenance of the Site and other reasons for which Trilino is not responsible.
Trilino is in no way responsible for any damage that may result from the use of, or the inability to use the trilino.com website in part or in whole. The User explicitly states that they will not hold Trilino, its branches, responsible persons in the company, employees and agents responsible for any damages and costs, including legal representation costs, that could be incurred through the use of Trilino.com by the User.
Trilino, like any third party affiliated with it, does not guarantee in any way that the use of the trilino.com website will not be interrupted or that it will be without difficulty. Likewise, Trilino cannot or cannot be held responsible for the consequences that may arise from the use of this website, or for the accuracy, reliability or content of any information, service or goods provided through the trilino.com website.
Trilino disclaims all responsibility for any damage to the User equipment, hardware and software that may arise as a result of using the trilino.com website.
This Statement of Liability applies to any damage or possible injury caused by any error, hacking, deletion, interruption, computer virus, malfunction, delay in operation or transmission, interruption of communication line, theft, termination of contract, destruction or unauthorized accessing, altering or misusing records, inappropriate User behavior, negligence, or any other action.
Due to the very nature of the Internet, Trilino cannot guarantee the complete protection of any information transmitted to, or from the trilino.com website, and therefore is not and cannot be held responsible for any harmful acts by third parties who gain or use such confidential information or unauthorized alienation.
The User is aware and accepts that information published by the User on public parts of the trilino.com web site may also be accessible to other Users and third parties and as such may appear without notice to the User on other web sites or web browsers, and Trilino neither in that case, he is not and cannot be responsible for any possible damage to the User.
A user who wants to actively work on improving data protection, or has questions about it, and if he wants to update or change any of the data, can email Trilino at email@example.com at any time.
By registering on the trilino.com website and agreeing with the UK electronically on this site, the User is deemed to have read, understood and accepted this Privacy Statement.
The User expressly agrees that Trilino is not responsible for the improper or unlawful behavior of other Users or third parties and that the risk of possible damage is entirely on the User.
The User is aware of the fact that Trilino does not warrant the accuracy, completeness or usefulness of any content on the trilino.com website set up by the User, third parties or unauthorized users.
The User acknowledges in advance that Trilino is not and cannot be responsible for any possible loss or damage caused to the User because the user relied on information obtained from the trilino.com website.
Trilino explicitly limits itself, in every sense, from the content of material on third party websites that could be accessed from the trilino.com website. In the event that the User accesses third-party websites, he does so solely and only at his own risk, which implies any exclusion of Trilino liability.
Trilino limits itself from the possible use of the User personal information by other persons to whom the information must be forwarded, for any purpose other than the purpose for which the information was forwarded, and therefore is not and cannot be held responsible for any damage caused by this the basis created for the User.
The user is fully aware of the fact that Trilino does not own or own any products / services which it promotionally offers through its trilino.com website, and therefore cannot be held responsible for the potential legal and material defects of the said products / services, or for any other problems and defects that may arise when using the services offered. Any defects in connection with the delivery or defects in the products / services provided by any Trilino Partner may be the sole responsibility of the Trilino Partner providing the specific service.
The user acknowledges that Trilino can terminate his user relationship with him at any time and terminate his passwords or user accounts. In this case, the conditions relating to the responsibilities and obligations of the User shall not cease to apply. In the event that the User subsequently denies the right to use his personal data to Trilino, the contract between the User and Trilino will be terminated at an atomic point, after which the contractual obligation between the User and Trilino will automatically terminate and the conditions relating to responsibilities and obligations of the User.
In the event that any provision of these UK, Terms of Sale and Privacy Statement is null and void, such nullity will not affect the validity of any other provision of these UK, Terms of Sale and Privacy Statement, and the remaining parts of these UK, Terms of Sale and Statement on privacy will remain in force and the null and void provision will be replaced by a valid provision, which, in terms of meaning and legal will, most closely corresponds to the provision found to be null and void.
Failure by any party to exercise its rights under these UK Terms of Sale and Privacy Statement shall not be deemed a waiver or loss of such rights or any of the other rights set forth herein.
Any dispute that may arise in connection with, or from these UK, the Terms of Sale and Privacy Statement, or in connection with, or the use of, the Trilino.com Website, between Trilino and the User, Trilino and User will attempt to resolve amicably . If Trilino and the Beneficiary fail to settle the dispute amicably, the Third Basic Court in Belgrade will have jurisdiction over the dispute, if the Beneficiary is a natural person, ie the Commercial Court in Belgrade, if the Beneficiary is a legal entity.